§ 6.5-33. Subscriber rights.

(a)

Privacy. The grantee shall comply with Section 551 of the Act regarding protection of subscriber privacy.

(b)

Rights of individuals. The grantee shall not deny cable television service, deny access or otherwise discriminate against subscribers, channel users, or general citizens on the basis of race, color, religion, national origin, or sex. The grantee shall comply at all times with all other applicable federal, state and local laws and regulations, and all federal and state executive and administrative orders relating to nondiscrimination.

(c)

Subscriber contract. Unless a written contract exists between the grantee and the subscriber, cable television service shall be provided on a month-to-month basis. The subscriber may terminate service at any time without penalty.

(d)

Provision of service. The grantee shall not, without good cause, fail to provide cable television service to individuals or prospective subscribers in the franchise service area, nor shall the grantee terminate service without good cause.

(e)

Public notice. Minimum public notice of any county commission public meeting relating to the franchise, including franchise transfers, shall be given by the grantee to its subscribers by announcement on at least one (1) basic channel of its cable television system between the hours of 7:00 p.m. and 9:00 p.m. for five (5) consecutive days not less than five (5) days nor more than ten (10) days prior to the date of the public hearing.

(f)

Annual service list. The grantee shall annually provide customers and the county with a complete list of service offerings, options, prices, and credit policies.

(g)

Subscriber notification. Before providing initial service to each subscriber and at least annually thereafter, the grantee shall advise each subscriber in writing of:

(1)

The availability of the signal control device required by Section 624(d) (2) of the Cable Act;

(2)

A description of all service offerings and options, the fees, charges, deposits, and associated terms and conditions which apply to all services then being distributed over the system which the subscriber may elect to receive;

(3)

The procedures by which the subscriber will be notified of changes in fees, charges, deposits, or associated terms and conditions for any service;

(4)

The grantee's practices and procedures for protecting against invasions of privacy as required by Section 631 of the Cable Act;

(5)

The grantee's procedures for the receipt and resolution of subscriber complaints; and

(6)

The address and telephone number of the grantee's office in the franchise area to which complaints may be reported.

(h)

Right of rescission. The grantee shall afford consumers a three-day right of rescission for ordering cable services, except that such right of rescission shall end upon initiation of installation, whether physically or electronically, on the subscriber' s premises.

(i)

Notice before entry onto private property. Except in emergency situations, grantee shall provide owners of private property reasonable advance notice of its need to enter upon such private property. In situations where circumstances permit, reasonable notice shall mean written notice.

(Ord. No. 1994-14, § 33, 10-4-94; Ord. No. 2003-60, § 12, 7-1-03)